Why can't I get all my money back?

About 60-70% of costs are incurred (and spent!) well before race week begins. There are staff costs (wages), purchasing capital items (like a start gantry), marketing, accommodation, clothing, medals, timing.... the list goes on.

The big 'hidden' (because you will never see them) costs are associated with health and safety compliance, operational planning, people planning, landowner access etc. This can (and do) add up to hundreds of hours of work.

We are runners/walkers just like yourself who also enter events and understand from a participant point of view the frustrations of asking for a refund therefore we have done a bit of research and we believe we offer one of the fairest refunds policies around.

​Refunds

The terms of our refund policy are clearly defined below. Your acceptance of these terms is included within the event waiver that you acknowledged when registering for any of our events:

  • Each event has its own refund structure consisting of the following: 75% refunds, 50% refunds, and 25% refunds. After a specified date there will be no refunds. Please refer to each of the events FAQ’s under "Refunds".

  • You must have a genuine medical reason for requesting a refund and we may – at our option ask you to provide proof of this.

  • For administrative errors on your part or change of mind the current refund percentage applies. Please refer to each of the events FAQ’s under "Refunds".

  • In most cases, the refund will be credited directly to the card used to make the original payment and will be made within 48 hours of acceptance of your request. It may take longer than this, however, for your card company to credit your account and this is outside of our hands to influence.

  • In a situation where you experience an unexpected illness or injury, a medical certificate is REQUIRED. The medical certificate will need to be sent through to info@sportnorth.co.nz with a brief explanation. Once we have received the medical certificate, Sport Northland events will refund 75% of the registration fee. 

Transferring to another distance within the same event

  • You cannot transfer to a sold-out event distance.

  • If you decide to upgrade your distance and space is available, you will need to pay the difference of the current entry fees.

  • If you decide to downgrade your event distance and space is available, we are not able to refund the difference in entry fees.

Race Numbers

  • When transferring between distances you will be allocated a new race number. Race numbers are generally coloured differently to allow us to easily identify which distance you are participating in.

  • If race numbers have been ordered before your request to upgrade or downgrade (your distance) is made, then you will be charged $5 for a new one.

  • If race numbers have not been ordered, then your new race number will be free.

  • Generally, race numbers are ordered 24 days prior to the event.

Series Pass Refund

The Series pass for 2020 was launched with cheaper entry rates in the hope it would encourage participants to purchase both and enjoy the experience of 2 great Northland Half Marathons. The terms of our refund policy are clearly defined below. Your acceptance of these terms is included within the event waiver that you acknowledged when registering for any of our events.

Please note the Kerikeri and Whangarei in this instance is of the same dollar value e.g. if you paid $120.00 for your series pass each event would be worth $60.00.

  • Each event has its own refund structure consisting of the following: 75% refunds, 50% refunds, and 25% refunds. After a specified date there will be no refunds.

  • Your refund is based on each event refund percentage structure which can be found under the events FAQ refunds section.

  • You must have a genuine medical reason for requesting a refund and we may – at our option ask you to provide proof of this.

  • For administrative errors on your part or change of mind the current refund percentage applies. Please refer to each to the events FAQ’s under "Refunds".

  • In most cases, the refund will be credited directly to the card used to make the original payment and will be made within 48 hours of acceptance of your request. It may take longer than this, however, for your card company to credit your account and this is outside of our hands to influence.

  • In a situation where you experience an unexpected illness or injury, a medical certificate is REQUIRED. The medical certificate will need to be sent through to info@sportnorth.co.nz with a brief explanation. Once we have received the medical certificate, Sport Northland events will refund 75% of the registration fee. 

Deferrals & Event-to-Event Transfers

Can I defer my registration to next year?

  • No. Unfortunately, we do not permit event deferrals at any time. Ever. Under any circumstances.

Can I transfer my registration to another of your events?

  • No. Unfortunately, we do not permit event transfers at any time. Ever. Under any circumstances.

Person-to-Person Transfers

Important! For safety reasons – and to ensure fair and accurate competition – it is absolutely vital that we have the exact name and personal details for everyone taking part in any of our events. If you pass your race number on to any other individual, you *must* tell us about this by following the transfer procedure noted below. Failure to do so may result in your disqualification from the event and potentially your exclusion from all future events we hold.

Person to Person Transfer Procedure

  1. Login to your Dashboard by clicking the MORE link in the menu of any of our web sites.

  2. If you don’t already have an account, follow the prompts to create one and validate your email address.

  3. Once you have validated your email address, your registrations will appear in the Registrations tab.

  4. Find the appropriate Registration and click on the “Details” button.

  5. In the Registration details page, click on Make Changes -> Person-to-Person Transfer.

  6. Complete the details for the new person. You must accept the Event Waiver on their behalf.

  7. Check the box to remove the Registration from your Dashboard if you would like the new person to be able to manage the registration themselves. The registration will then be available to Dashboard of the email address you specify in the transfer.

  8. The new person will need to use the race bib of the original person, so please pass this along if it has already been sent out if at all possible to avoid the replacement bib fee.

 

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