Where is the start?

---

You will start this journey from the Whangarei Falls also known as Otuihau Whangarei Falls which is a picturesque waterfall, falling vertically for 26.3 metres over basalt cliffs. Traditionally this area was a good eeling spot for the local Māori and around the turn of the century it was known as a popular picnic spot from Whangarei. In the late 1920's Mr Archibald Clapham bought the property, reputedly to prevent the falls being developed as a commercial watermill. In 1946 a local businessmen's association raised the purchase price by public subscription and the property became a public domain.

---

What time does it start?

---

Half Marathon

• Half Marathon Safety Brief - 7:45am
• Half Marathon Start Time - 8:00am

12km

• 12km Safety Brief - 8:10am
• 12km Start Time- 8:25am

5km

• 5km Safety Brief - 8:30am
• 5km Start Time - 8:45am

---

Where can I park?

---

You are welcome to park in one of many surrounding streets around the Whangarei Falls or you can head over to the Tikipunga Football Grounds and make the small walk to the start area.

---

Aid Stations - Where are they?

---

Half Marathon and 12km Aid Stations will have R-Line Electrolite Drink, water and food to help you get through.

Half Marathon 21km

• 6km, 11km,15km, 18km and Finish Line

12km

• 6km, 9km and Finish Line

5km

• 2km and Finiah Line

---

Are there cups on course?

---

No! That's right there are no cups on course! Due to the native bush and Maori Significance of the area we have gone away from paper cups and have sourced some re-usable cups which you can fold down and pop in your pocket. You can purchase cups when you enter or if you have already registered, sign into your dashboard and purchase one there.

---

Are there toilets on course?

---

Good question! Make sure you're well aware of toilet placement. No one likes a code brown. 12km

• 3km, 7km, 10km

21km

• 3km, 8km, 12km, 15km, 20km

*Toilets are based at the start/finish too.

---

When and where do I collect my Race Number?

---

If you entered prior to standard entries and opted for postage then your race number will be posted out. If you opted to collect your race number see below;

• Pickup location – Sport Northland - 93 Western Hills Drive, Kensington.
• Pickup 5 June 2020 – 8.00am - 7.00pm

All participants who enter after the cut-off for postage (approx. 21 days out) will need to collect their race number as per above. There is no race number collection from the event start areas however we understand that there are unforeseen circumstances that may arise, if this is the case please get in contact with us and we will endeavour to accommodate you.

---

Can I get a refund?

---

The terms of our refund policy are clearly defined below. Your acceptance of these terms is included within the event waiver that you acknowledged when registering for any of our events:

• If you entered prior to 22 April 2020 you are eligible for a full refund up until 22 May 2020 no questions asked.
• You must have a genuine medical reason for requesting a refund and we may – at our option – ask you to provide proof of this.
• We do not offer refunds for administrative errors on your part or change of mind.
• Refunds must be requested at least one calendar month prior to the event. They are *never*, *ever* given after this date.
• Refunds are limited to 50% of the original registration fee paid for single event registrations
• In most cases, the refund will be credited directly to the card used to make the original payment and will be made within 48 hours of acceptance of your request. It may take longer than this, however, for your card company to credit your account and this is outside of our hands to influence.
• We do not allow deferrals or transfers of registrations to other events. Ever.
• Important! Please do not email us asking for an exception. We do not reply to requests for refunds outside of the terms stated here

---

Can I transfer to another distance within the event?

---

You can transfer between distances

• If you are transferring to a distance that is of lesser value you must have requested this at least one calendar month prior to the event to be eligible for 50% refund. Refunds are *never*, *ever* given after this date.
• If you are transferring to a distance of higher value you can do so at anytime leading up to the event. You will need to pay the difference in entry price.
• Participants need to get in contact with events@sportnorth.co.nz for all transfers

---

Can I transfer my entry to another person?

---

Sport Northland Events are happy to offer FREE online person-to-person transfers right up until race start for any of our events. This is only available through your Dashboard – see details below.

• Important! For safety reasons – and to ensure fair and accurate competition – it is absolutely vital that we have the exact name and personal details for everyone taking part in any of our events. If you pass your race number on to any other individual, you *must* tell us about this by following the transfer procedure noted below. Failure to do so may result in your disqualification from the event and potentially your exclusion from all future events we hold.

Person to Person Transfer Procedure:

1. Login to your tiktok Dashboard by clicking the LOGIN link in the menu of any of our web sites.
2. If you don’t already have an account, follow the prompts to create one and validate your email address.
3. Once you have validated your email address, your registrations will appear in the Registrations tab.
4. Find the appropriate Registration and click on the “Details” button.
5. In the Registration details page, click on Make Changes -> Person-to-Person Transfer.
6. Complete the details for the new person. You must accept the Event Waiver on their behalf.
7. Check the box to remove the Registration from your Dashboard if you would like the new person to be able to manage the registration themselves. The registration will then be available to Dashboard of the email address you specify in the transfer.

---

Can I transfer my registration to another year?

---

No. Unfortunately we do not permit event transfers at any time. Ever. Under any circumstances.

---

Can I defer my registration to another year?

---

No. Unfortunately we do not permit event defferals at any time. Ever. Under any circumstances.

---

Refunds & Distance Transfers?

---

• 75% refund - individuals withdrawing from the 7th of June through to the 6th of August 2020.

• 50% refund - individuals withdrawing from the 7th of August through to the 22nd of October 2020.

• 25% refund - individuals withdrawing from the 23rd of October through to the 23rd of December 2020.

No Refunds from the 24th of December 2020

Why can’t I get all my money back?

• About 60-70% of costs are incurred (and spent!) well before race week begins. There are staff costs (wages), purchasing capital items (like a start gantry), marketing, accommodation, clothing, medals, timing.... the list goes on.

• The big 'hidden' (because you will never see them) costs are associated with health and safety compliance, operational planning, people planning, landowner access etc. These can (and do) add up to hundreds of hours of work.

• We are runners/walkers just like yourself who also enter events and understand from a participant point of view the frustrations of asking for a refund therefor we have done a bit of research and we believe we offer one of the fairest refund policies around.

• For more information on our refunds policy please follow this link here

Transferring to another distance within the same event

Please email info@sportnorth.co.nz with a brief explanation of your distance transfer request.

• You cannot transfer to a sold-out event distance.

• If you decide to upgrade your distance and space is available, you will need to pay the difference of the current entry fees.

• If you decide to downgrade your event distance and space is available, we are not able to refund the difference in entry fees.

Race Number

• When transferring between distances you will be allocated a new race number. Race numbers are generally coloured differently to allow us to easily identify which distance you are participating in.

• If race numbers have been ordered before your request to upgrade or downgrade (your distance) is made, then you will be charged $5 for a new one.

• If race numbers have not been ordered, then your new race number will be free.

• Generally, race numbers are ordered 24 day prior to the event.

---